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Terms and Conditions for Purchase and Exchanges

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

We are committed to making your shopping experience as fuss-free and enjoyable as possible! Please read through the following terms and conditions prior to making a purchase.

Exchanges Within India


We offer size and design exchanges within India.

No exchanges or returns for orders outside India.

As a company policy, we do not provide refunds/returns on any product once sold. (Details on the procedure for design exchange are below)

For exchanges, the cost of return shipping is at the customer's expense. We recommend returning items through traceable mail (we do not have a reverse pickup facility). Any returned items not received by Saurabh Jain World will be treated as not returned.

Please note that the goods are your responsibility until they are returned to Saurabh Jain World at the following address:

Saurabh Jain World
Shop No 18, Emp-03), Mercury Building, Evershine Rd, Evershine Phase 3, Evershine Millennium Paradise, Thakur Village, Kandivali East, Mumbai, Maharashtra 400101

Please mention your name, address, phone number, email, and order ID on the parcel along with the size needed.

For exchanges, please inform us within 72 hours of receiving the shipment via WhatsApp: +91 9136979842. We will be unable to process an exchange if 72 hours have lapsed since the delivery.

Share the courier receipt within 7 days of receiving the product. Beyond this period, we will be unable to process an exchange due to any delay.

Each customer is eligible for an exchange only once.

Design Exchange Procedure

For a design exchange, customers need to send the shipment back. Once the exchange product is received and approved the other design you liked will be shipped back from our end. Please note exchange of other design is also approved only once. Our team is always approachable incase of any queries related to design, size, material or any other questions.

Damaged Products

If the product received is damaged, video and photos are mandatory while unpacking the shipment.

Color Differences

A 10-12% color difference may occur due to screen resolution of the device used by the client and camera lights. We would be unable to accept this as grounds for exchange or return.

Thank you for understanding and adhering to our terms and conditions. Happy shopping!

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SHIPPING AND DELIVERY

Free Standard Shipping Across India. Cash on Delivery is chargeable.

Shipping outside India is charged as per the rates mentioned on the website during checkout. If it is incorrectly charged at checkout, the difference in amount shall be refunded or added as applicable.

Express Shipping within India will incur an additional Rs. 270 per product.

Please allow at least 8-12 working days to ship your product from our end.

In case of multiple products in an order, the entire package will be shipped together, please consider the delivery timelines to be slightly longer.

Please Note: The Estimated Delivery Timeline is only an indicative/representation of the timelines we are trying to achieve. It is in no way a guarantee, a commitment, or a promise of delivery by the mentioned timelines.

 

REFUND POLICY:

We offer refunds only in the event of the customer receiving a damaged product. Customer should inform within 24 hours, with picture or video proof of package unpacking.

To be eligible for the return of a damaged good, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at saurabhjainboutique@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at saurabhjainboutique@gmail.com. or Call us at +91-91369 79842

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
We do size exchanges only within India. Please inform us within 72 hours of receiving the shipment via the Exchange Portal link mentioned below or on WhatsApp on:- +91-8591488036 

International orders are not eligible for exchanges.
Incase of size exchange you need to send us the product back at your cost and we will send the required size after receiving the product at our cost.

 

Refunds
We don't do refunds. In the event of damaged goods, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

CANCELLATION POLICY:

Orders once placed cannot be cancelled. For more information please get in touch with us on +91-91369 79842

 

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